Solution Example · Reference Architecture
Business Challenge
Public-sector case handling processes often rely on legacy systems or paper files, limiting searchability, assignment tracking, and auditability.
Proposed Architecture
Power Apps model-driven application on Dataverse
Structured case entity model with linked documents and activities
Role-based security scoped to case ownership and department
Power Automate for assignment and status-change notifications
Technology Stack
Power Apps (Model-Driven)DataversePower AutomateSharePoint Online
Process Workflow
1
Case created and classified
2
Search and duplicate-detection on intake
3
Case assigned based on workload and specialization
4
Documents attached and versioned
5
Status tracked through defined case stages
6
Full audit history retained for compliance review
Security Considerations
Field-level and record-level security in Dataverse
Role-based permissions by department and case sensitivity
Comprehensive audit logging of all case activity
Business Outcomes
Centralized, searchable case repository
Improved assignment visibility and workload balancing
Auditable history supporting compliance and oversight
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